FASTag Services

About FASTag

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid or savings account linked to it.

It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions.

The tag can be purchased from Tag issuers and if it is linked to the prepaid account, then you need to recharge/ top up the tag as per your requirement.

It is a 10x 5 cm, rectangle shape, multi layered tag, which is made out of good quality paper, containing chip and antenna inside its layers, it is pasted on the wind screen of the vehicle, and through Radio frequency identification method, the information is read at the toll plaza from the tag.

Tag provides you with the convenience and ease during transit through the toll plaza along with saving time, fuel and money. FASTag is presently operational at 346+ toll plazas across National Highways.

The system is inter-operable and the same FASTag can be used across all toll plazas under the National Electronic Toll Collection (NETC) program. More toll plazas will be brought under the NETC program in the future. Please visit the website www.ihmcl.com for more details.

Features of FASTag

•Cashless payment– FASTag users don’t need to carry cash for toll transactions, and don’t need to worry about collecting the exact change.

•Faster transit– Auto-debit of exact amount through the FASTag enables faster transit through the toll plazas and saves time.

•Online recharge– FASTag can be recharged online through Credit Card / Debit Card / Net banking/ IMPS etc.

•SMS alerts– Instant SMS alerts on registered mobile number for toll transactions, low balance, etc.

1. *Applicable taxes will be levied on all type of top ups and transactions.

2. A minimum convenience fee will be levied for all kind of transactions.

3. Minimum Balance is the minimum recharge amount to be done at the time of RFID tag activation.

4. Security amount would be applicable as per the vehicle class and will be refunded to the customer at the time of closure of RFID Tag account.

Note: Toll charges deduction from the  FASTag account will be as per the respective toll plazas.

 
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1.Ensure the windshield glass is clean and dry from inside before applying FASTag. Ensure it is to be pasted on wind shield from inside.1.Do not paste it on the UV protection film screen.
2.If your windshield has a UV Protection film on the inside, you need to remove the film from the area where you plan to stick the FASTag. The Fastag sticker must be installed directly on glass. UV protection films have a layer of metallic oxides on them which prevents the RFID reader at the toll booth from reading your vehicle’s FASTag.2.While sticking the FASTag to your windshield, do not press hard or else you might damage the chip within. Once stuck, do not peel off the FASTag and try to move elsewhere. This too will damage the chip.
3.Please convert your limited KYC account in full KYC within 24 months from the date of onboarding.3.While approaching the toll booth do not get close to the vehicle in front of you. Maintain a gap of at least 10 feet. Wait till the vehicle in front of you goes past the toll gate barrier, and the barrier arm is lowered before bringing your vehicle within the sensing range of overhead tag reader.
4.Do always maintain adequate balance in FASTag.4.Do not peel off the tags after affixing unless it is necessary.
5.Drive towards the toll booth window slowly. Sometimes, if the tag reader fails to read your Fastag in the first attempt, it becomes necessary to move your vehicle forwards or backwards. For this reason, the vehicle behind you must not be too close to yours.5.Do not use chemical on FASTag while cleaning the wind shield
6.If the tag reader fails to read your Fastag, you’ll have to pay the toll the old-fashioned way i.e. by cash or card. In such cases, ensure the toll receipt mentions your vehicle’s registration number correctly. Sometimes, the toll is debited from your Fastag, but the toll booth system fails to get updated. In this situation you will have to upload the photo of your toll receipt on your Fastag provider’s website / portal / app and request a refund. No refund is issued unless the photo of the toll receipt is uploaded, and it has your vehicles registration number mentioned on it.6.Do not share your log in password with anyone.
7.When the system works smoothly, the toll booth displays Fastag and vehicle category immediately after the reader reads your Fastag, and the barrier arm lifts automatically. You don’t get a paper receipt like before. Instead you’ll get a SMS on your phone with the debited toll amount. Not all Fastag providers send a SMS (Some do, some do it later, and some just don’t). It is always a good idea to verify your toll transactions on your Fastag provider’s website / portal / app after your journey.  
8.Please lodge your toll transaction related complaint within 30 days from the date of transactions.  
9.Do contact helpline 1033/in case of Toll Plaza/any other issue.